Kurniawan, Rio Tryanda (2022) KUALITAS PELAYANAN E-KTP PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA JAYAPURA PROVINSI PAPUA. Diploma thesis, IPDN.
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Abstract
ABSTRACT Problem Statement/Background (GAP): The Jayapura City Population and Civil Registry Office pays attention to the five aspects mentioned above, namely aspects of direct evidence (tangible), reliability (reliability), responsiveness (responsiveness), assurance (assurance), and empathy (empathy). Supporting factors for the quality of E-KTP services at the Jayapura City Population and Civil Registration Service include: transparency of services provided and adequate infrastructure, while inhibiting factors consist of: public awareness in providing services, existing facilities and infrastructure and the distance between districts and sub-districts to the city of Jayapura. Efforts in overcoming problems in the quality of E-KTP services at the Jayapura City Population and Civil Registration Service include: holding programs, providing services that are not burdensome and difficult for the community, proposing the provision of service support facilities.Purpose: to determine and analyze the quality of E-KTP services at the Jayapura City Population and Civil Registration Service, factors that support and hinder service quality, describe and analyze efforts to improve the quality of E-KTP services at the Jayapura City Population and Civil Registration Service. This study uses a qualitative research. Method: approach that seeks to understand its meaning, so that it pays great attention to processes, events and authenticity. The emphasis of qualitative research is intended to examine the condition of the subject, by seeking and finding information through interviews, documentation, and observation. Result: The results showed that the quality of the E-KTP service at the Jayapura City Population and Civil Registration Service had been running in accordance with applicable procedures and regulations. Conclusion: of this study which was taken from 5 aspects, namely aspects of direct evidence, reliability, responsiveness, assurance, and empathy is that the quality of services carried out has been going well but there are still some shortcomings, including the lack of office facilities that make the community feel comfortable. . The government's suggestion is to further improve the comfort in the service room. Keywords: Service quality, E-KTP, Pacedukcapil
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Goverment Management > Local Government Administration |
| Depositing User: | Administrasi Pemerintahan Daerah FMP |
| Date Deposited: | 14 Jun 2022 07:52 |
| Last Modified: | 14 Jun 2022 07:52 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/9010 |
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