Melinda, Brigita Vivian (2022) EFEKTIVITAS LAYANAN CALL CENTER 112 DALAM MENINGKATKAN PELAYANAN GAWAT DARURAT DI KOTA SEMARANG. Diploma thesis, IPDN.
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Abstract
Problem Statement/Background (GAP): Call Center 112 as an integrated emergency call number service is one of the breakthroughs of the Semarang City Government which is expected to be able to facilitate coordination between regional apparatus or related agencies, make it easier for the public to contact emergency handling services, and accelerate the handling of emergency situations. In its implementation, Call Center 112 is still experiencing several problems ranging from socialization, infrastructure, and standard operating procedures. Purpose: The purpose of this study was to analyze and describe the effectiveness of the Call Center 112 emergency complaint service in the city of Semarang, the supporting and inhibiting factors as well as the efforts that have been made by the government. Method: This research uses descriptive method and inductive approach. Data collection techniques through interviews, observation, and documentation. The data analysis technique used by the author is data reduction, data presentation and conclusion drawing. Result: This research uses descriptive method and inductive approach. Data collection techniques through interviews, observation, and documentation. The data analysis technique used by the author is data reduction, data presentation and conclusion drawing. Keywords: Effectiveness; Call Center 112; Department of Communication, Informatics, Statistics and Encryption in Semarang City
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | A General Works > AS Academies and learned societies (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Teknologi Rekayasa Informasi Pemerintahan FMP |
| Date Deposited: | 08 Jun 2022 02:40 |
| Last Modified: | 08 Jun 2022 02:40 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/8045 |
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