RAHMA, AMELIA (2022) INOVASI PELAYANAN PEMBUATAN KTP ELEKTRONIK BAGI PENYANDANG DISABILITAS MELALUI PROGRAM SIPINTAR PEDULI OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PEKANBARU. Diploma thesis, IPDN.
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Abstract
Problem Statement/Background (GAP): The government service system needs to change services in an easier and faster way. In the context of implementing more effective, efficient, transparent and accountable public services as well as providing convenience for service users, the Department of Population and Civil Registration of Pekanbaru City provides a new breakthrough in Service Innovation in the service of making Electronic ID cards for Persons with Disabilities through the SIPINTAR PEDULI program during the Covid-19 Pandemic. this. The research method used is descriptive qualitative research method Purpose: This research is to find out find out how to innovate electronic ID cards for persons with disabilities through the SIPINTAR PEDULI program and to find out the inhibiting factors and efforts to deal with these inhibiting factors. Method: The research method used is descriptive qualitative research method. Data obtained through observation, interviews and documentation. Data analysis techniques are carried out by reducing data, presenting data and drawing conclusions on what is obtained in the field. Result: Of the five dimensions based on Rogers' theory of innovation, there is one dimension that still finds obstacles. Conclusion: The theory used to analyze is Rogers' Innovation theory in Suwarno which mentions 5 dimensions of public service quality, namely: Relative Advantage, Compability, Complexity, Triability and Observability. Service innovations for making Electronic ID cards for Persons with Disabilities through the SIPINTAR PEDULI program can be assessed from the five Dimensions of Relative Advantage that have been implemented well because this innovation provides updates to the community in service delivery. In the dimension of conformity, this has been carried out well with this service innovation helping the government in bringing order to the administration, there are still obstacles in this dimension of complexity, namely the limitations of facilities and infrastructure. This ease of observation, the community responds well to this service innovation. Keywords: Service Innovation, Electronic ID Card, Persons with Disabilities
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | A General Works > AS Academies and learned societies (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Studi Kependudukan dan Catatan Sipil FPM |
| Date Deposited: | 03 Jun 2022 03:08 |
| Last Modified: | 03 Jun 2022 03:08 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/7342 |
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