Fitri, Junisa (2022) KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN MELALUI APLIKASI SISTEM INFORMASI PERIZINAN ELEKTRONIK PADA DINAS PENANAMAN MODAL PELAYANAN TERPADU DAN PERINDUSTRIAN KABUPATEN PADANG PARIAMAN. Diploma thesis, INSTITUT PEMERINTAHAN DALAM NEGERI.
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Abstract
Problem/Background (GAP): there are still complaints from the public regarding the slow service delivery and the length of recommendations from the technical team and the lack of public awareness regarding permit processing. Purpose: The purpose of this study was to determine and describe the service quality of Building Permits through the application of an electronic licensing information system. Methods: This research is a qualitative descriptive study. Data collection techniques include interviews, observation and documentation. The stages of data analysis used are data reduction, data presentation and conclusion drawing. In this study, data in the form of primary and secondary data are needed which are obtained from the official office and field observations. Results: The findings obtained by the researcher are from 5 dimensions and 15 indicators, there are only 3 indicators that have not been implemented optimally. This is contained in the Reliability dimension on the skill and accuracy indicator of employees, in the Responsivesess dimension on the speed indicator and Assurance on the on-time guarantee indicator. Conclusion: The quality of service for building permits through the application of the Electronic Licensing Information System at the Integrated Services and Industry Investment Office of Padang Pariaman Regency has been maximized and implemented well, this is due to the results of the efforts that have been made by the Integrated Services Investment Office and Industry in improving services by create service innovations, conduct socialization and provide training for employees. Keywords: Electronic Licensing Information System Application, Service Quality, Building Permit Service
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Goverment Management > Local Government Administration |
| Depositing User: | Administrasi Pemerintahan Daerah FMP |
| Date Deposited: | 01 Jul 2022 07:35 |
| Last Modified: | 01 Jul 2022 07:35 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/6435 |
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