Setyono, Agus (2021) KOMPETENSI APARATUR DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA SALATIGA PROVINSI JAWA TENGAH. Diploma thesis, Institut Pemerintahan Dalam Negeri.
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RINGKASAN LA_AGUS SETYONO_28.0621_KOMPETENSI APARATUR DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA SALATIGA PROVINSI JAWA TENGAH.docx.pdf Download (192kB) | Preview |
Abstract
Problems: The author focuses on the problem of how the competence of the apparatus in providing good public services to the community. Purpose: The purpose of this study was to find out to describe the competence of the apparatus in improving the quality of public services at the Office of Investment and One Stop Services in Salatiga City. Methods: This study uses a qualitative method with a descriptive approach. Data collection techniques used by the author are interviews, observation, and documentation. Results: The findings obtained by the author in this study are limited budget, inadequate quantity and quality of the apparatus, lack of discipline in the apparatus at work, lack of awareness of the apparatus on the importance of education and training. Conclusion: the competence of the apparatus in improving the quality of public services in the Office of Investment and One Stop Services in the City of Salatiga, Central Java Province in the competence of the apparatus in the Office of Investment and One Stop Integrated Services in the City of Salatiga in improving the quality of public services has not been good. faced and the problems that still exist. Keywords: Competence, Apparatus, Public Service
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | S.IP, M.Si Kuncoro G. Pambayun |
| Date Deposited: | 06 Jul 2021 04:26 |
| Last Modified: | 06 Jul 2021 04:26 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/6021 |
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