Mandacan, keben and Nangameka, Teresa I. (2025) ANALISIS KUALITAS WEBSITE PEMERINTAH DAERAH KABUPATEN PEGUNUNGAN ARFAK. Diploma thesis, ipdn.
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Abstract
ABSTRACT Problem/Background (GAP): Digital transformation in the public sector through e-government has become a key strategy to improve public service effectiveness. However, in underdeveloped regions such as Pegunungan Arfak Regency, the implementation of digital services still faces challenges related to infrastructure, human resource limitations, and adaptation to local community characteristics. Purpose: This study aims to evaluate the quality of the official website of the Pegunungan Arfak Regional Government as a platform for information dissemination and digital public services. Methods: The research employs a descriptive quantitative method using a survey questionnaire, analyzed with a Likert scale and Webqual 4.0 indicators—particularly the dimensions of Information Quality, System Quality, and Service Interaction Quality. In this study, five informants were selected purposively based on their strategic roles and direct involvement in the management and use of the official website of the Pegunungan Arfak Regional Government. Three informants came from within the local government, including a structural official, a technical developer, and an information management officer. The remaining two were active users from the community and local administrative personnel. Results/Findings: The findings indicate that the website quality is considered fairly good by users, with an average score of 3.6 out of 5. Accessibility and interface design received positive feedback; however, significant weaknesses were found in interactivity features and content update frequency. Conclusion: The study concludes that although the website meets several basic technical standards, its function as a responsive, participatory, and inclusive public service tool still requires improvement, particularly in enhancing two-way communication features and more dynamic content delivery. Keywords: Website Quality, Webqual 4.0, E-Government, Public Service, Arfak Mountains. ABSTRAK Permasalahan/Latar Belakang (GAP): Transformasi digital dalam sektor pemerintahan melalui e-government menjadi strategi utama untuk meningkatkan efektivitas pelayanan publik. Namun, di wilayah tertinggal seperti Kabupaten Pegunungan Arfak, implementasi layanan digital masih menghadapi tantangan infrastruktur, keterbatasan sumber daya manusia, dan adaptasi terhadap karakteristik lokal masyarakat. Tujuan: Penelitian ini bertujuan untuk mengevaluasi kualitas website Pemerintah Daerah Kabupaten Pegunungan Arfak sebagai sarana penyediaan informasi dan pelayanan publik digital. Metode: Metode yang digunakan adalah pendekatan kuantitatif deskriptif dengan teknik survei melalui kuesioner yang dianalisis menggunakan skala Likert dan indikator Webqual 4.0, khususnya dimensi Information Quality, System Quality, dan Service Interaction Quality. Dalam penelitian ini, informan yang terlibat terdiri dari lima orang yang dipilih secara purposive berdasarkan peran strategis dan keterlibatan langsung mereka dalam pengelolaan maupun penggunaan website resmi Pemerintah Daerah Kabupaten Pegunungan Arfak. Tiga orang berasal dari unsur internal pemerintah daerah, yakni pejabat struktural, pengembang teknis, dan petugas pengelola informasi. Sementara dua orang lainnya merupakan pengguna aktif dari kalangan masyarakat dan aparatur wilayah. Hasil/Temuan: Hasil penelitian menunjukkan bahwa kualitas website dinilai cukup baik oleh pengguna dengan skor rata-rata 3,6 dari skala 5. Aksesibilitas dan tampilan antarmuka mendapat apresiasi positif, namun terdapat kelemahan signifikan pada aspek interaktivitas dan frekuensi pembaruan konten. Kesimpulan: Kesimpulan dari penelitian ini menegaskan bahwa meskipun website telah memenuhi beberapa standar teknis dasar, fungsinya sebagai media pelayanan publik yang responsif, partisipatif, dan inklusif masih perlu ditingkatkan, khususnya dalam penguatan fitur komunikasi dua arah dan penyajian informasi yang lebih dinamis. Kata Kunci: Kualitas Website, Webqual 4.0, E-Government, Pelayanan Publik, Pegunungan Arfak.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > HE Transportation and Communications |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Teknologi Rekayasa Informasi Pemerintahan FMP |
| Date Deposited: | 24 Jun 2025 08:10 |
| Last Modified: | 24 Jun 2025 08:10 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/24999 |
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