Jarangga, Raul Jose Alexandre and Ikhbaluddin, Ikhbaluddin (2025) KUALITAS WEBSITE TELUK BINTUNI SEBAGAI SARANA PELAYANAN PUBLIK. Other thesis, IPDN.
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Abstract
ABSTRACT Problem Statement/Background (GAP): The Government of Teluk Bintuni Regency has provided digital services through its official government website as part of the implementation of the Electronic-Based Government System (SPBE). This website aims to bring public services closer to the community, especially in areas facing geographical challenges. However, in practice, several obstacles remain, such as limited access, infrequent information updates, and underutilized interactive features. The gap between public expectations and the reality of digital services is the main focus of this study. Purpose: This study aims to evaluate the quality of the Teluk Bintuni Regency Government Website as a digital public service platform using the Webqual 4.0 approach. Method: This research uses a quantitative method with a survey approach, distributing questionnaires to 99 respondents who are active users of the website. Data were analyzed using validity and reliability tests to assess public perception across the three Webqual dimensions: usability, information quality, and interaction quality. Results: The findings indicate that the Teluk Bintuni Government Website has met most quality indicators. In terms of usability, the majority of users find the website relatively easy to use and visually attractive, although access remains a challenge in remote areas. In the information quality dimension, the content is considered accurate and relevant, yet not updated frequently enough. Regarding interaction quality, interactive service features are available but have not been fully optimized due to technical issues and limited managerial capacity. Conclusion: The Teluk Bintuni Government Website is generally perceived as adequate, though several challenges persist. Improvements are needed in infrastructure, staff capacity, and the effective use of interactive features to ensure that the website can deliver public services more efficiently, effectively, and responsively. Keywords: Government Website, Webqual 4.0, Public Service ABSTRAK Permasalahan/Latar Belakang (GAP): Pemerintah Kabupaten Teluk Bintuni telah menyediakan layanan digital melalui Website resmi pemerintah daerah sebagai bentuk implementasi Sistem Pemerintahan Berbasis Elektronik (SPBE). Website ini bertujuan untuk mendekatkan pelayanan publik kepada masyarakat, terutama di wilayah dengan hambatan geografis. Namun, dalam pelaksanaannya masih terdapat berbagai kendala seperti keterbatasan akses, kurangnya pembaruan informasi, serta belum optimalnya fitur interaktif. Kesenjangan antara ekspektasi dan kenyataan pelayanan digital inilah yang menjadi fokus utama penelitian ini. Tujuan: Penelitian ini bertujuan untuk mengevaluasi kualitas Website Pemerintah Kabupaten Teluk Bintuni sebagai sarana pelayanan publik berbasis digital menggunakan pendekatan Webqual 4.0. Metode: Penelitian ini menggunakan metode kuantitatif dengan pendekatan survei melalui penyebaran kuesioner kepada 99 responden yang merupakan pengguna aktif Website. Data dianalisis menggunakan uji validitas dan reliabilitas untuk mengukur persepsi masyarakat terhadap tiga dimensi Webqual, yaitu usability, information quality, dan interaction quality. Hasil: Hasil penelitian menunjukkan bahwa Website Pemerintah Kabupaten Teluk Bintuni telah memenuhi sebagian besar indikator kualitas. Pada dimensi usability, mayoritas pengguna menilai website cukup mudah digunakan dan memiliki tampilan yang atraktif, meskipun akses masih menjadi kendala di beberapa wilayah terpencil. Pada dimensi information quality, informasi dinilai akurat dan relevan, namun frekuensi pembaruannya masih kurang. Sedangkan pada dimensi interaction quality, telah tersedia fitur layanan interaktif, namun belum dimanfaatkan secara optimal karena kendala teknis dan keterbatasan pengelola. Kesimpulan: Website Pemerintah Kabupaten Teluk Bintuni telah dinilai cukup baik memang masih ditemukan beberapa kendala. Untuk itu, perlu dilakukan peningkatan pada aspek infrastruktur, kompetensi pengelola, serta pemanfaatan maksimal terhadap fitur interaktif agar website dapat memberikan pelayanan yang lebih efektif, efisien, dan responsif. Kata Kunci: Website Pemerintah, Webqual 4.0, Pelayanan Publik
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | L Education > LG Individual institutions (Asia. Africa) |
| Divisions: | Faculty of Goverment Management > Smart City Information Management |
| Depositing User: | Teknologi Rekayasa Informasi Pemerintahan FMP |
| Date Deposited: | 13 Jun 2025 04:10 |
| Last Modified: | 13 Jun 2025 04:10 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/24221 |
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