Tarmuji, Wildan Maulana and Nurnawati, Eem (2025) IMPLEMENTASI APLIKASI “PATRIOT SINGLE WINDOW” (PSW) DALAM UPAYA PENINGKATAN PELAYANAN PUBLIK DI KOTA BEKASI. Other thesis, Institut Pemerintahan Dalam Negeri.
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Abstract
ABSTRACT Problem Statement (Kesenjangan Penelitian): The issue addressed in this study stems from the suboptimal implementation of digital public services in Bekasi City, despite the adoption of the Patriot Single Window (PSW) application. Unlike other regions that have been recognized in the Top Public Service Innovation list by the Ministry of Administrative and Bureaucratic Reform (Kemenpan-RB), Bekasi City continues to face challenges in providing fast, transparent, and efficient digital services. This indicates a gap in terms of accessibility, service integration, and public satisfaction.. Purpose: to analyze strategies for improving public services through the implementation of the PSW application in Bekasi City. Method: A qualitative research approach was employed, using data collection techniques such as in-depth interviews with key informants (Head of the Department, Head of the E-Government Division, and community members), field observations, document analysis, and data triangulation. Result: The findings reveal that the PSW application has successfully integrated over 1,600 public services into a single unified platform and has had a positive impact on enhancing transparency and reducing service processing time. However, challenges persist, including limited IT infrastructure, insufficient development funding, and weak coordination among local government agencies. Conclusion: PSW contributes significantly to supporting digital transformation in public service delivery in Bekasi City. To achieve recognition as a region with outstanding public service innovation, further efforts are needed to optimize digital infrastructure, implement regular system updates, and foster cross-sector collaboration involving active public feedback. Keywords: Application; Public Service; Strategy; Patriot Single Window; E Government ABSTRAK Permasalahan (Kesenjangan Penelitian): Belum optimalnya pelayanan publik digital di Kota Bekasi, meskipun telah diterapkannya aplikasi Patriot Single Window (PSW). Tidak seperti daerah lain yang telah masuk dalam daftar Top Inovasi Pelayanan Publik versi Kementerian PAN-RB, Kota Bekasi masih menghadapi tantangan dalam mewujudkan pelayanan publik yang cepat, transparan, dan efisien secara digital. Hal ini mencerminkan adanya kesenjangan dalam hal aksesibilitas, integrasi layanan, dan kepuasan masyarakat terhadap pelayanan publik. Tujuan: Penelitian ini bertujuan untuk menganalisis strategi peningkatan pelayanan publik melalui implementasi aplikasi PSW di Kota Bekasi. Metode: Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara mendalam kepada informan kunci (Kepala Dinas, Kepala Bidang e-Government, dan masyarakat), observasi lapangan, dokumentasi kebijakan, serta triangulasi data. Hasil/Temuan: Aplikasi PSW telah berhasil mengintegrasikan lebih dari 1.600 layanan publik dalam satu platform terpadu dan memberikan dampak positif terhadap peningkatan transparansi dan efisiensi waktu pelayanan. Namun, terdapat beberapa hambatan seperti keterbatasan infrastruktur teknologi informasi, minimnya anggaran pengembangan, serta koordinasi antar-perangkat daerah yang belum optimal. Kesimpulan: PSW berkontribusi signifikan dalam mendukung transformasi digital pelayanan publik di Kota Bekasi. Untuk mencapai status sebagai daerah dengan inovasi pelayanan publik terpuji, diperlukan optimalisasi infrastruktur digital, pembaruan sistem secara berkala, dan kolaborasi lintas sektor dengan melibatkan masukan dari masyarakat secara aktif.
| Item Type: | Thesis (Other) |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Teknologi Rekayasa Informasi Pemerintahan FMP |
| Date Deposited: | 27 May 2025 02:35 |
| Last Modified: | 27 May 2025 02:35 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/22355 |
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