Ihsan, Alfarizal and Ilham, Muhammad (2025) EFEKTIVITAS PROGRAM SILETON DALAM PELAYANAN ADMINISTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN AGAM PROVINSI SUMATERA BARAT. Diploma thesis, Institut Pemerintahan Dalam Negeri.
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Abstract
ABSTRACT Problem/Background (GAP): The problem that underlies the researcher in taking this title is the low effectiveness of population administration services in Agam Regency due to geographical access constraints and limited digital infrastructure, especially in blankspot areas. This condition has an impact on limited service coverage, low ownership of population documents, and high public complaints about the quality of public services. Purpose: This study aims to analyze the effectiveness of the SILETON program in population administration services by the Population and Civil Registration Service of Agam Regency. Method: This study uses a qualitative approach with a descriptive method. Data collection techniques include in-depth interviews, direct observation in the field, and documentation of relevant data. Informants were selected using purposive sampling techniques based on their involvement and knowledge of the SILETON program, and expanded with snowball sampling techniques to obtain more comprehensive and in-depth data. Results/Findings: Based on the implementation indicators of the order, it was found that: (1) in terms of target suitability, the SILETON program has reached the community at the village level, but has not been fully distributed throughout the region due to limited human resources and infrastructure; (2) in terms of socialization, the dissemination of information about the program has not been optimal, especially in areas that are difficult to reach by internet networks; (3) in terms of achieving goals, the program has succeeded in increasing the efficiency of population administration services, although not optimally due to technical constraints; and (4) in terms of monitoring, program evaluation has not been carried out consistently and has not resulted in rapid follow-up to field constraints. Conclusion: The implementation of the SILETON program in population administration services in Agam Regency is considered quite effective, but not yet optimal. This is due to the uneven implementation across all villages due to limited human resources, technical constraints such as unstable internet networks, and inconsistent monitoring and follow-up of the program by related agencies. Suggestions: The researcher suggests that the Population and Civil Registration Service of Agam Regency immediately conduct intensive training for village operators, strengthen digital infrastructure, and implement a consistent monitoring and evaluation system to improve the effectiveness of the SILETON program as a whole. Keywords: Program effectiveness, administrative services, SILETON. ABSTRAK Permasalahan/Latar Belakang (GAP): Permasalahan yang melatarbelakangi peneliti dalam mengambil judul ini adalah rendahnya efektivitas pelayanan administrasi kependudukan di Kabupaten Agam akibat kendala akses geografis dan keterbatasan infrastruktur digital, khususnya di wilayah blankspot. Kondisi ini berdampak pada terbatasnya jangkauan layanan, rendahnya kepemilikan dokumen kependudukan, serta tingginya keluhan masyarakat terhadap kualitas layanan public. Tujuan: Penelitian ini bertujuan untuk menganalisis efektivitas program SILETON dalam pelayanan administrasi kependudukan oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Agam. Metode: Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data meliputi wawancara mendalam, observasi langsung di lapangan, dan dokumentasi terhadap data-data relevan. Informan dipilih menggunakan teknik purposive sampling berdasarkan keterlibatan dan pengetahuan mereka terhadap program SILETON, serta diperluas dengan teknik snowball sampling untuk memperoleh data yang lebih menyeluruh dan mendalam. Hasil/Temuan: Berdasarkan indikator pelaksanaan penertiban, ditemukan bahwa: (1) dari sisi kesesuaian sasaran, program SILETON telah menjangkau masyarakat di tingkat nagari, namun belum sepenuhnya merata di seluruh wilayah akibat keterbatasan SDM dan infrastruktur; (2) dari aspek sosialisasi, penyebaran informasi tentang program belum optimal, terutama di daerah yang sulit dijangkau jaringan internet; (3) dari segi pencapaian tujuan, program telah berhasil meningkatkan efisiensi pelayanan administrasi kependudukan, meskipun belum maksimal karena kendala teknis; dan (4) dari aspek pemantauan, evaluasi program belum dilakukan secara konsisten dan belum menghasilkan tindak lanjut yang cepat terhadap kendala lapangan. Kesimpulan: Pelaksanaan program SILETON dalam pelayanan administrasi kependudukan di Kabupaten Agam dinilai cukup efektif, namun belum optimal. Hal ini disebabkan oleh belum meratanya pelaksanaan di seluruh nagari akibat keterbatasan sumber daya manusia, kendala teknis seperti jaringan internet yang tidak stabil, serta belum konsistennya pemantauan dan tindak lanjut program oleh instansi terkait. Saran: Peneliti menyarankan agar Dinas Kependudukan dan Pencatatan Sipil Kabupaten Agam segera melakukan pelatihan intensif bagi operator nagari, memperkuat infrastruktur digital, serta menerapkan sistem monitoring dan evaluasi secara konsisten untuk meningkatkan efektivitas program SILETON secara menyeluruh. Kata kunci: Efektivitas program, pelayanan administrasi, SILETON.
| Item Type: | Thesis (Diploma) |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Depositing User: | Studi Kependudukan dan Catatan Sipil FPM |
| Date Deposited: | 23 May 2025 02:30 |
| Last Modified: | 23 May 2025 02:30 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/21633 |
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