Salihhamid, David Hussein and Salihhamid, DavidHussein (2024) Efektivitas Pelayanan Online Single Submission (OSS) Izin Mendirikan Usaha Di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Temanggung. Diploma thesis, IPDN.
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Abstract
Problem Statement/Background (GAP): The implementation of the Online Single Submission (OSS) system at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Temanggung Regency aims to enhance the efficiency and effectiveness of business licensing services. However, the OSS implementation still faces various challenges that need to be identified and addressed.Objective: This study aims to evaluate the effectiveness of business licensing services based on OSS at DPMPTSP of Temanggung Regency, using the theory of effectiveness dimensions that include productivity, efficiency, satisfaction, adaptability, and development. Method: This research uses a descriptive qualitative method with data collection techniques including interviews, observations, and documentation. Data analysis was conducted inductively to describe the observed phenomena. Results/Findings: The study's results indicate that the implementation of OSS at DPMPTSP of Temanggung Regency has increased the productivity and efficiency of licensing services. However, there are several challenges such as limited internet access, lack of user understanding of the OSS system, and resistance from some employees. Conclusion: This study concludes that although OSS has positively impacted the effectiveness of licensing services at DPMPTSP of Temanggung Regency, there are still challenges that need to be addressed to achieve the desired service optimization. Keywords: Online Single Submission, Service Effectiveness, Business Licensing, DPMPTSP Temanggung Regency Permasalahan/Latar Belakang (GAP): Penerapan sistem Online Single Submission (OSS) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Temanggung bertujuan untuk meningkatkan efisiensi dan efektivitas pelayanan perizinan berusaha. Namun, implementasi Online Single Submission (OSS) ini masih menghadapi berbagai kendala yang perlu diidentifikasi dan diatasi. Tujuan: Penelitian ini bertujuan untuk mengevaluasi efektivitas pelayanan perizinan berusaha berbasis Online Single Submission (OSS) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Temanggung, dengan menggunakan teori dimensi efektivitas yang mencakup produktivitas, efisiensi, kepuasan, keadaptasian, dan pengembangan. Metode: Penelitian ini menggunakan metode kualitatif deskriptif dengan teknik pengumpulan data berupa wawancara, observasi, dan dokumentasi. Analisis data dilakukan secara induktif untuk menjabarkan fenomena yang diamati. Hasil/Temuan: Hasil penelitian menunjukkan bahwa penerapan Online Single Submission (OSS) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Temanggung telah meningkatkan produktivitas dan efisiensi pelayanan perizinan. Namun, terdapat beberapa kendala seperti keterbatasan jaringan internet, kurangnya pemahaman pengguna terhadap sistem Online Single Submission (OSS), dan resistensi dari beberapa pegawai. Kesimpulan: Penelitian ini menyimpulkan bahwa meskipun Online Single Submission (OSS) telah memberikan dampak positif dalam meningkatkan efektivitas pelayanan perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Temanggung, masih terdapat kendala yang perlu diatasi untuk mencapai optimalisasi layanan izin berusaha yang diharapkan. Kata Kunci: Online Single Submission, Efektivitas Pelayanan, Perizinan Berusaha, DPMPTSP Kabupaten Temanggung
| Item Type: | Thesis (Diploma) |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Administrasi Pemerintahan Daerah FMP |
| Date Deposited: | 03 Jul 2024 06:49 |
| Last Modified: | 03 Jul 2024 06:49 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/19198 |
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