HARAHAP, CHINDY FEBRIRA and Lukman, MA, Sampara (2024) KUALITAS PELAYANAN ADMINISTRASI PERIZINAN NON BERUSAHA MELALUI SICANTIK DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN DHARMASRAYA. Other thesis, IPDN.
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Abstract
ABSTRACT Problem Statement/Background (GAP): Smart Application for Integrated Licensing Services for the Public or commonly called SICANTIK in the form of a cloud system for non-business and non�licensing licensing services that can be used by government agencies for free. Especially in Dharmasraya Regency, SICANTIK is used to make it easier for the public to make health personnel letters and research permits. Purpose:The purpose of this research is to determine and describe the quality of non-business licensing administration services through SICANTIK, obstacles, and efforts made. Method: The methodology used is qualitative, with data collection through interviews, observation, and documentation. The data analysis techniques used are data collection, data reduction, data presentation, and drawing conclusions. Result: The results show that of the 15 indicators used to determine service quality, only 12 indicators meet service quality standards. Meanwhile, the obstacles are that not all people know about the application of this service, there is a lack of facilities and infrastructure, the application is not yet perfect, and the quality of human resources is still lacking. Efforts made by the Department of Investment, One Stop Integrated Services of Dharmasraya Regency to overcome obstacles are by carrying out continuous outreach, adding facilities and infrastructure, sending representatives to each village or sub-district office, and providing gradual training for employees. Conclusion: In conclusion, the quality of non-business licensing administration services through SICANTIK at the Dharmasraya Regency Investment and One-Stop Integrated Services Service can be assessed as good. However, there are several obstacles that must be resolved. Keywords: Licensing Services, SICANTIK, Service Quality ABSTRAK Permasalahan (GAP): Aplikasi Cerdas Layanan Perizinan Terpadu untuk Publik atau biasa disebut SICANTIK berupa sistem cloud untuk layanan perizinan non-berusaha dan non-perizinan yang dapat digunakan oleh instansi pemerintah secara gratis. Terkhususnya di Kabupaten Dharmasraya SICANTIK digunakan untuk mempermudah Masyarakat dalam pembuatan surat tenaga Kesehatan dan surat izin penelitian. Tujuan: Tujuan dari penelitian untuk mengetahui dan mendeskripsikan kualitas pelayanan administrasi perizinan non berusaha melalui SICANTIK, hambatan, dan upaya yang dilakukan. Metode: Penelitian ini menggunakan metode kualitatif dengan pendekatan induktif. Pengumpulan data dilaksanakan melalui observasi, wawancara, dan dokumentasi. Teknik anaIisis data yang digunakan yaitu pengumpulan data, reduksi data, penyajian data, dan menarik kesimpulan. Hasil/Temuan: Hasil penelitian menunjukkan bahwa dari 15 indikator yang digunakan untuk mengetahui kualitas pelayanan hanya terdapat 12 indikator yang memenuhi standar kualitas pelayanan. Sedangkan hambatannya belum seluruhnya masyarakat mengetahui aplikasi pelayanan ini, kurangnya sarana dan prasarana, aplikasi yang belum sempurna, dan kualitas sumber daya manusia yang masih kurang. Upaya yang dilakukan oleh Dinas Penanaman Modal, Pelayanan Terpadu Satu Pintu Kabupaten Dharmasraya untuk mengatasi hambatan adalah dengan melaksanakan sosialisasi secara kontinu, menambah sarana dan prasarana, mengirimkan perwakilan di setiap kantor desa atau kelurahan, serta memberikan pelatihan secara bertahap untuk para pegawai. Kesimpulan: Kesimpulannya, Kualitas Pelayanan administrasi perizinan non berusaha melalui SICANTIK di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Dharmasraya sudah dapat dinilai baik. Namun, terdapat beberapa hambatan yang harus diselesaikan Kata Kunci : Layanan Perizinan, SICANTIK, Kualitas Pelayana
| Item Type: | Thesis (Other) |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Administrasi Pemerintahan Daerah FMP |
| Date Deposited: | 24 Jun 2024 03:50 |
| Last Modified: | 24 Jun 2024 03:50 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/18852 |
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