Brilyan, Muhammad Andal (2022) EFEKTIVITAS PEMANFAATAN TEKNOLOGI INFORMASI APLIKASI SP4N LAPOR DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK PADA DINAS KOMUNIKASI, INFORMATIKA, STATISTIK DAN PERSANDIAN KABUPATEN POLEWALI MANDAR PROVINSI SULAWESI BARAT. Diploma thesis, IPDN JATINANGOR.
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MUHAMMAD ANDAL BRILYAN_29.1949_EFEKTIVITAS PEMANFAATAN TEKNOLOGI INFORMASI APLIKASI SP4N LAPOR DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK PADA DINAS KOMUNIKASI, INFORMATIKA, STATISTIK DAN PERSAND.pdf Download (276kB) | Preview |
Abstract
ABSTRACT Problem/Background (GAP): (Contains the background behind the research). The author focuses on the problems experienced by the community related to the effectiveness of the use of information technology in the Sp4n Lapor application to improve the quality of public services at the statistical and coding information communication service. Purpose: The purpose of this study is to know and understand and describe the quality of public services through the SP4N LAPOR application at the Office of Communication, Information, Statistics, and Encoding, Polewali Regency, West Sulawesi Province. Method : The method used in this research is qualitative research with descriptive writing and inductive approach. The author collects data using observation, interview, and documentation techniques. Results/Findings: The results of this study indicate that the Effectiveness of Utilizing the SP4N-LAPOR! In Improving the Quality of Public Services to the government the Office of Communication, Information, Statistics, and Encoding, Polewali Mandar Regency, West Sulawesi Province has not been effective. The inhibiting factor has a big influence on the Effectiveness of the SP4N�LAPOR! Application. Conclusion: The standard of service provided is in accordance with the procedure for the management flow of the SP4N-LAPOR Application, but the quality is still lacking. The quality of service provided by the Office of Communication, Informatics, Statistics, and Encryption of Polewali Mandar Regency serves politely and friendly, but is constrained by the admin as well as the related OPD who are not disciplined in receiving every complaint, the service can be said to be ineffective due to the many obstacles from internal and external such as the apparatus and the community itself. Keywords: Public Service, SP4N-LAPOR!, e-Government
| Item Type: | Thesis (Diploma) |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Teknologi Rekayasa Informasi Pemerintahan FMP |
| Date Deposited: | 29 Jun 2022 07:12 |
| Last Modified: | 29 Jun 2022 07:12 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/10407 |
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