Saragih, Yoan J. P (2022) KINERJA DINAS PENANAMAN MODAL DAN PELAYANAN PERIZINAN TERPADU SATU PINTU DALAM MENGELOLA PELAYANAN OSS DI KABUPATEN TOBA. Other thesis, Institut Pemerintahan Dalam Negeri.
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Abstract
Problems (GAP): The performance of the Toba Regency DPMPPTSP is still not optimal when viewed with the need for permit processing in Toba Regency. This performance can see from the Community Satisfaction Index (IKM) with a score of 84.19%, it has not reached the maximum score because founded that the processing of business permits is not timely or not by the applicable SOPs and there are gaps in the inputs of the Toba Regency DPMPPTSP to produce output.Purpose: the purpose of this study is to describe the performance of the One-Stop Service and Investment Office in managing OSS services in Toba Regency. Methods: The research method is descriptive qualitative based on interviews, observation and documentation, data processing with data reduction, and presentation and conclusions. Results/Findings: The results of the analysis show that there are still deficiencies in the input indicators, in terms of Human Resources and infrastructure, and the Community Satisfaction Index with a score of 84.19, has not reached the maximum value because it is still found that the processing time for permits is not following the Operational Standards. Applicable procedures. The delay in issuing permits is due to weak coordination between Regional Apparatus Organizations. Responsiveness and responsibility are shown by the existence of a clear service process flow, such as the Standard Operating Procedures and public service announcements that serve as service process standards. Accountability is seen from the reference in providing services and performance accountability reports. Conclusion: the performance of the Toba Regency One-Stop Investment and Licensing Service in managing OSS services has been running, but some indicators still need to be optimized Keywords: OSS Service, Permissions Service, Performance.
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Administrasi Pemerintahan Daerah FMP |
| Date Deposited: | 29 Jun 2022 07:20 |
| Last Modified: | 29 Jun 2022 07:20 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/10319 |
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