FADHEL ALGHIFFARI, HUSIN (2022) INOVASI HOTLINE WHATSAPP DALAM PELAYANAN PERUBAHAN STATUS KARTU KELUARGA CERAI MATI OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN LAMPUNG TIMUR. Diploma thesis, IPDN.
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Abstract
Problem Statement/Background (GAP): The government service system needs to change services in an easier and faster way. In the context of implementing more effective, efficient, transparent and accountable public services as well as providing convenience for service users, the Population and Civil Registration Service provides a new breakthrough in Service Innovation in online Family Card services via Whatsapp during this Covid-19 pandemic. Purpose: To find out how the whatsapp hotline innovation in the service of changing the status of the divorced family card as well as the inhibiting factors in the application of service innovation and the efforts made to overcome these inhibiting factors. Method: The research method used is descriptive qualitative research method. Data obtained through observation, interviews and documentation. Data analysis techniques are carried out by reducing data, presenting data and drawing conclusions on what is obtained in the field. Result: Of the five dimensions based on Rogers' theory of innovation, there is two dimension that still finds obstacles. Conclusion: The theory used to analyze is Rogers' Innovation theory in LAN which mentions 5 dimensions of public service quality, namely: Relative Advantage, Compability, Complexity,Triability and Observability. Based on the research that has been carried out, the authors conclude that the implementation of the Whatsapp Hotline Innovation in the service of changing the status of the Divorced Family Card provides a new breakthrough in providing online services to the community. As for suggestions from the author to the Department of Population and Civil Registration of East Lampung Regency to maximize services to the community, improve wider socialization, overcome obstacles to improve infrastructure to support additional service quotas and develop other innovations. Keywords: Service of Innovation, Family Card, Whatsapp Hotline
| Item Type: | Thesis (Diploma) |
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| Subjects: | A General Works > AS Academies and learned societies (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Studi Kependudukan dan Catatan Sipil FPM |
| Date Deposited: | 03 Jun 2022 03:07 |
| Last Modified: | 03 Jun 2022 03:07 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/7345 |
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