Tampubolon, Rauf Sidik (2022) EFEKTIVITAS PELAYANAN PERIZINAN IZIN MENDIRIKAN BANGUNAN (IMB) DI KABUPATEN MUKOMUKO PROVINSI BENGKULU. Diploma thesis, Institut Pemerintahan Dalam Negeri.
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Abstract
ABSTRACT Problem Statement/Background (GAP): The author focuses on the Effectiveness of Licensing Services for Building Permits (IMB) in Mukomuko Regency, Bengkulu Province, considering that there are still many people in Mukomuko Regency who do not yet have a Building Permit (IMB). Purpose: The purpose of this study was to determine the Effectiveness of Licensing Services for Building Construction Permits (IMB) in Mukomuko Regency, Bengkulu Province. Method: This study uses a descriptive qualitative method with an inductive approach with analytical techniques according to Steers Theory which is divided into five indicators, namely Productivity, Quality, Efficiency, Flexibility, and Satisfaction. Data collection techniques were carried out by observation, interviews (12 respondents), and documentation. Results: The findings obtained by the authors in this study are that the implementation of the Licensing Service for Building Construction Permits (IMB) at the Investment Service Office of Licensing and Labor Licensing Services in Mukomuko Regency has been effective. Although there are obstacles such as networks and equipment and delays from the relevant technical offices. Conclusion: This study obtained the results that the Effectiveness of Licensing Services for Building Permits (IMB) at the Investment Service Licensing and Manpower Services of Mukomuko Regency was effective, this was evidenced by the fulfillment of the indicators of Productivity, Quality, Efficiency, Flexibility, and Satisfaction. However, there are still things that need to be improved, namely the facilities and infrastructure to support services as well as cooperation between related agencies. Keywords: Building Permit; Service Investment Service Licensing and Labor ABSTRAK Permasalahan/ Latar Belakang (GAP): Penulis berfokus pada Efektivitas Pelayanan Perizinan Izin Mendirikan Bangunan (IMB) di Kabupaten Mukomuko Provinsi Bengkulu, mengingat masih banyak masyarakat Kabupaten Mukomuko yang belum memiliki Izin Mendirikan Bangunan (IMB). Tujuan: Tujuan dari penelitian ini adalah untuk mengetahui Efektivitas Pelayanan Perizinan Izin Mendirikan Bangunan (IMB) di Kabupaten Mukomuko Provinsi Bengkulu. Metode: Penelitian ini menggunakan metode kualitatif deskriptif dengan pendekatan induktif dengan teknik analisis menurut Teori Steers yang terbagi menjadi lima indikator yaitu Produksi atau Produktivitas, Mutu atau Kualitas, Efisiensi, Fleksibilitas, dan Kepuasan. Teknik pengumpulan data dilakukan dengan Observasi, Wawancara (12 responden), dan Dokumentasi. Hasil dan Temuan: Temuan yang diperoleh penulis dalam penelitian ini yaitu pelaksanaan pelayanan perizinan Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal Pelayanan Perizinan dan Tenaga Kerja Kabupaten Mukomuko sudah efektif. Meskipun terdapat hambatan�hambatan seperti jaringan dan peralatan serta keterlambatan dari Dinas teknis terkait. Kesimpulan: Penelitian ini memperoleh hasil bahwa Efektivitas Pelayanan Perizinan Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal Pelayanan Perizinan dan Tenaga Kerja Kabupaten Mukomuko sudah efektif, hal ini dibuktikan dengan terpenuhinya indikator Produksi atau Produktivitas, Mutu atau Kualitas, Efisiensi, Fleksibilitas, dan Kepuasan. Tetapi masih ada yang diperbaiki yaitu sarana dan prasarana pendukung pelayanan serta kerjasama antara dinas terkait. Kata Kunci: Izin Mendirikan Bangunan; Dinas Penanaman Modal Pelayanan Perizinan dan Tenaga Kerja
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Administrasi Pemerintahan Daerah FMP |
| Date Deposited: | 02 Jun 2022 03:40 |
| Last Modified: | 02 Jun 2022 03:40 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/7128 |
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