ERVAN, NOEROEL AULIA (2022) KUALITAS PELAYANAN PENERBITAN KARTU KELUARGA MELALUI ONLINE ANYWHERE SERVICE (OASE) OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TANAH DATAR PROVINSI SUMATERA BARAT. Diploma thesis, Institut Pemerintahan Dalam Negeri.
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NOEROEL AULIA ERVAN_29.0231_KUALITAS PELAYANAN PENERBITAN KARTU KELUARGA MELALUI ONLINE ANYWHERE SERVICE (OASE) OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TANAH DATAR PROVINSI SUMATERA BARAT.pdf Download (1MB) | Preview |
Abstract
Problem Statement/Background (GAP): Innovation in public services is needed to create quality services that are effective, efficient, transparent and provide convenience to service users. The Department of Population and Civil Registration of Tanah Datar Regency made efforts to improve service quality by issuing the Online Anywhere Service (OASE) program. Purpose: This study aims to describe how the Quality of Family Card Issuance Services through the Online Anywhere Service (OASE) program, what are the inhibiting factors and how to overcome them. Method: This study uses descriptive qualitative research. Data collection will be obtained through observation, interviews, and documentation. Zeithaml's theory in Hardiyansyah was used to examine, and it mentions five elements of public service quality: tangibles, reliability, responsiveness, assurance, and emphaty. Result: The findings are the quality of family card issuance service through the Online Anywhere Service (OASE) program is god, because it seen from 5 dimensions of Service Quality measurement according to Zeithaml et. al. in Hardiyansyah there is still one dimension that has obtacles. Conclusion: From the results of the research carried out, it can be concluded that the issuance of Family Cards through the OASE program at the Department of Population and Civil Registration of Tanah Datar Regency is sufficient to help officers and the local community. However, there are still obstacles in the service process, such as a lack of public understanding, service support tools that are not owned by some communities and network constraints during the service process. The advice that the author gives is to do more socialization, develop new innovations that can be used by the whole community, and improve cyber technology so that there are no more obstacles regarding the network. Keywords: Quality of Service, Family Card, Online Anywhere Service (OASE)
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Goverment Management > Demography and Civil Registration Studies |
| Depositing User: | Studi Kependudukan dan Catatan Sipil FPM |
| Date Deposited: | 02 Jun 2022 07:56 |
| Last Modified: | 02 Jun 2022 07:56 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/6817 |
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