The Impact of Government Revolution 4.0 on OneStop Integrated Services (PTSP): Study in DKI Jakarta Province, Indonesia

Rochmansjah, Heru (2021) The Impact of Government Revolution 4.0 on OneStop Integrated Services (PTSP): Study in DKI Jakarta Province, Indonesia. degres, 1 (1). pp. 28-44. ISSN 03768163

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Abstract

This study is to determine the impact of One-Stop Integrated Service (OSIS) in the Government Revolution Perspective 4.0. The research design used a combined approach (quantitative and qualitative). With a confidence level of 95%, a sample of 92 people was obtained. Quantitative information analysis techniques are carried out through surveys. To determine the size of the presentation, a score distribution analysis (SDA-score distribution analysis) was carried out from the national and global aspects of the government revolution. The quantitative analysis was then carried out with the SPSS (Statistical Package for the Social Sciences Analysis) method to obtain a frequency distribution (score). SDA results are viewed as research findings. While the qualitative information analysis technique is done by collecting information and information processing using the triangulation method. The results showed that the OSIS in the perspective of Government Revolution 4.0 resulted in one-stop integrated services, namely" Four Star Services," where (1) the regulatory aspect contributed 78.84%, (2) the budget aspect contributed 69.57%, (3) the human resource aspect contributed 85.11%, (4) the digital aspect contributed 79. 26%, (5) the facility aspect contributed 89. 89%, and (6) the service recipient aspect contributed as much as 84.04%. Keyword: One-Stop Integrated Service (PTSP), Government Revolution, Public Service.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Campus > IPDN Kampus Jatinangor
Depositing User:	S.IP, M.Si Kuncoro G. Pambayun
Date Deposited:	19 Feb 2021 03:54
Last Modified:	01 Mar 2021 03:54
URI:	http://eprints.ipdn.ac.id/id/eprint/5840

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