KINERJA PEGAWAI KANTOR KECAMATAN ILIR BARAT I KOTA PALEMBANG DALAM PENYELENGGARAAN PELAYANAN PUBLIK

Raden wijaya, S.IP., M.Si (2019) KINERJA PEGAWAI KANTOR KECAMATAN ILIR BARAT I KOTA PALEMBANG DALAM PENYELENGGARAAN PELAYANAN PUBLIK. Jurnal Dharma Praja, 12 (1). pp. 69-96. ISSN 1979-8857

Text JURNAL RADEN WIJAYA.docx Download (113kB)

Abstract

Abstract Public services are all forms of services, either in the form of public goods and public services that in principle the responsibility of and implemented by Government Agencies in the center, in the area, and in the State-Owned Enterprises or provincial enterprises, in an effort to meet community needs and in order to implement the provisions of the legislation. But until now there are still general services that have not met the standards due to the low performance of districts government is also a factor of poor service plus a bad work ethic.Given the problems that occur in the provision of public services to the public. Therefore, this study aims to determine the level of service unit performance and determine the quality of services on a regular basis as materials to establish policies in order to improve the quality of public services further. In addition, this study aims to How the Performance of District Government in Public Service Implementation In Ilir Barat I districts. The initial step in this research is to determine a variable and collect data. Data was collected through direct research, literature and use tool of the questionnaire. Then performed with a scale interval of scoring, validity and reliability of the data, and factor analysis using SPSS. District Government expected to be able to provide excellent service to the community but in the implementation of the district government Ilir West I Palembang city is still considered less than the maximum. This is indicated on the results of factor analysis, the most dominant factor is the factor of Quality, Responsiveness and Productivity thus based on the perception of the people of Ilir Barat District I the factors are the determinants of the achievement of excellent service and the lowest factor how the performance of employees in District Ilir Barat I Palembang City. Keywords : Performance of subdistrict office employees, Public service

Item Type:	Article
Subjects:	J Political Science > JA Political science (General)
Divisions:	Faculty of Politics and Government > Study of Government Policy
Depositing User:	Mr Raden Wijaya
Date Deposited:	03 Feb 2020 02:24
Last Modified:	03 Feb 2020 02:24
URI:	http://eprints.ipdn.ac.id/id/eprint/5419

Actions (login required)

View Item