Daraba, Dahyar and Ramli, Rifka Mutahharah and Sakawati, Herlina and Salam, Rudi (2018) Quality Of Service Manufacturing Of Trade License Line In Office Of Investment Investment And Licensed Agency (BPMPT) Regency Of Bulukumba. In: THE INTERNATIONAL CONFERENCE ON SOCIAL SCIENCES AND HUMANITIES 2018, UTM Malaysia.
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Abstract
This study aims to determine the services of the Investment Board and Integrated Licensing (BPMPT) Bulukumba District. This research type is descriptive with qualitative research design. The technique of data collection is done through observation, interview, and documentation. Data analysis techniques used to consist of data reduction, data presentation, and withdrawal and testing conclusions. The result of the research shows that: (1) The service process of Bulukumba Regency Investment and Licensing Agency (BPMPT) is seen from five service dimensions namely a) tangibles; b) reliability; c) responsivness; d) assurance; e) empathy, has been able to provide excellent service to the community so that people feel satisfied with the service provided by BPMPT staff of Bulukumba District during the making of SIUP, but from the fifth focus of the service that needs to get further attention specially on the security dimension where the employees have not been able to provide timely service based on the standard time of completion of the trading business license
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | S.IP, M.Si Kuncoro G. Pambayun |
| Date Deposited: | 28 Oct 2019 04:20 |
| Last Modified: | 31 Oct 2019 01:41 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/5371 |
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