Kualitas Pelayanan di UPTD Puskesmas Kuningan Kabupaten Kuningan Provinsi Jawa Barat

Lambelanova, Rossy (2017) Kualitas Pelayanan di UPTD Puskesmas Kuningan Kabupaten Kuningan Provinsi Jawa Barat. Jurnal Manajemen Sumber Daya Manusia, 5 (1). pp. 93-123. ISSN 23550899

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Abstract

One type of public services provided by the government to the people is health care. During this time the public health services in Puskesmas Kuningan, has not been implemented optimally carried out by local governments, both in terms of facilities and infrastructure, aksestabilitas, the medical services and the availability of affordable medicines by the public. Another problem is the institutional development in community empowerment in the health sector has not been implemented optimally. Health financing is still inclined to the curative aspect than promotive and preventive aspects which have led to substantial funding haven’t been effectively and efficiently. This study aimed to analyze the quality of service in the field of health, in community health centre of Kuningan, by using the concept of quality according to Parasurahman, Zheitaml and Bery (1988), namely the physical aspects, reliability, responsiveness, assurance, empathy.The research method used is the method of explorative inductive approach, the data collection techniques by observation, interviews and documentation. The results showed that the quality of care in health centers of Kuningan needs to be improved, especially in : 1) realibility aspect, where sufficient number of patients who ascribed to the General Hospital (Hospital), which in 2015 there are about 8.075 patients attendees BPJS and approximately 134 general patients, whereas in Kuningan District 1 (one) pieces belonging to the local government hospital, causing poor patients or patients who are less fortunate can not be served fully. 2) Responsiveness aspect, where the waiting time perceived patients ranging from the ticket booth to the stage of acceptance of drugs in health centers of Kuningan long enough , as well as the lack of a response the handling of cases of malnutrition and lessnutrition, in 2015 there are three (3) cases of malnutrition and 137 cases of lessnutrition. Key Words : the field of health care, quality of service, service quality improvement

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Goverment Management > Study of Human Resources Management
Depositing User:	S.IP, M.Si Kuncoro G. Pambayun
Date Deposited:	12 Apr 2018 10:51
Last Modified:	12 Apr 2018 10:51
URI:	http://eprints.ipdn.ac.id/id/eprint/519

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