Mirino, Sampari and Suripto, Suripto (2025) EFEKTIVITAS MAL PELAYANAN PUBLIK OLEH DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU DALAM MENINGKATKAN PELAYANAN PUBLIK DI KOTA JAYAPURA PROVINSI PAPUA. Diploma thesis, INSTITUT PEMERINTAHAN DALAM NEGERI.
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Abstract
ABSTRACT Problem Statement/Background (GAP) This study addresses the issue of the low effectiveness of the Public Service Mall (MPP) in providing integrated services to the community. Despite the establishment of the MPP in Jayapura City to improve public services, issues such as overlapping services, lack of coordination, and limited human resources persist. Purpose: The aim of this research is to evaluate the effectiveness of the MPP implemented by DPMPTSP in enhancing the quality of public services in Jayapura City. Method: This research employs a qualitative descriptive method with data collection techniques including observation, interviews, and documentation. The data is analyzed using Duncan's theory of organizational effectiveness, which consists of goal attainment, adaptation, and integration indicators. Result: The study found that MPP Jayapura has been moderately effective. While there are improvements in service delivery and public accessibility, challenges remain in coordination among agencies, lack of IT integration, and limited facilities. Conclusion: The MPP in Jayapura City demonstrates a level of effectiveness in service delivery; however, further improvements are necessary in human resource capacity, infrastructure, and inter-agency collaboration. Keywords: Public Service Mall; Effectiveness; Public Services; DPMPTSP Jayapura ABSTRAK Permasalahan/Latar Belakang (GAP) Penelitian ini mengangkat permasalahan efektivitas pelayanan publik melalui Mal Pelayanan Publik (MPP) yang masih rendah meskipun telah dibentuk di Kota Jayapura. Permasalahan seperti tumpang tindih layanan, kurangnya koordinasi, serta keterbatasan SDM masih menjadi hambatan. Tujuan: Penelitian ini bertujuanuntuk mengevaluasi efektivitas pelaksanaan MPP oleh DPMPTSP dalam meningkatkan pelayanan publik di Kota Jayapura. Metode: Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Data dianalisis menggunakan teori efektivitas organisasi dari Duncan yang terdiri atas indikator pencapaian tujuan, adaptasi, dan integrasi. Hasil/Temuan: Penelitian menemukan bahwa MPP Kota Jayapura cukup efektif. Terdapat peningkatan pelayanan dan aksesibilitas, namun masih terdapat tantangan dalam koordinasi antar instansi, integrasi teknologi informasi, dan keterbatasan fasilitas. Kesimpulan: MPP Kota Jayapura menunjukkan efektivitas dalam pelayanan publik, namun perlu perbaikan pada aspek SDM, infrastruktur, dan kolaborasi antar instansi. Kata Kunci: Mal Pelayanan Publik, Efektivitas, Pelayanan Publik, DPMPTSP Jayapura
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Goverment Management > Local Government Administration |
| Depositing User: | Administrasi Pemerintahan Daerah FMP |
| Date Deposited: | 20 Jun 2025 03:50 |
| Last Modified: | 20 Jun 2025 03:50 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/24802 |
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