Sarah, Sarah and Poespita, Dyah (2025) PERAN DISKOMINFO DALAM PENERAPAN MASTERPLAN SMART CITY MELALUI APLIKASI JENDELA PONTIANAK INTEGRASI (JEPIN) DI KOTA PONTIANAK KALIMANTAN BARAT. Diploma thesis, IPDN.
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Abstract
ABSTRACT Problem/Background (GAP): The low level of utilization of the Jendela Pontianak Integrasi (JEPIN) application by the community is one of the main challenges in efforts to realize technology-based public services in Pontianak City. In fact, this application is a form of implementation of the Smart City Masterplan initiated by the government to improve efficiency, transparency, and accessibility of public services. Facts on the ground show that the number of downloads of the JEPIN application does not reach 1% of the population, indicating the less than optimal role of the Communication and Information Service (Diskominfo) in encouraging the adoption of this technology. Objective: This study aims to analyze the strategic role of Diskominfo in implementing the Smart City Masterplan through the JEPIN application.. Method: This research approach uses a descriptive qualitative concept. Data collection techniques are carried out through Observation, Documentation, and Interview implementation. The informants involved in this study were 12 people. The theoretical basis used as an analytical tool is the Role theory by Soerjono Soekanto in 2012. Data analysis was carried out by data reduction, data display, and drawing conclusions and verification. Results/Findings: The results of the research that has been conducted show that Diskominfo plays a role in the development of digital infrastructure, service integration, and application socialization, although it still faces various obstacles such as limited human resources, lack of coordination between OPDs, and minimal digital literacy in the community. Conclusion: This study concludes that optimizing the role of Diskominfo and cross-sector collaboration are the keys to the successful implementation of the Smart City concept in an inclusive and sustainable manner in Pontianak City. Keywords: Role of Diskominfo, JEPIN, Implementation of Smart City, Increasing the efficiency of public services ABSTRAK Permasalahan/Latar Belakang (GAP): Rendahnya tingkat pemanfaatan aplikasi Jendela Pontianak Integrasi (JEPIN) oleh masyarakat menjadi salah satu tantangan utama dalam upaya mewujudkan pelayanan publik berbasis teknologi di Kota Pontianak. Padahal, aplikasi ini merupakan bentuk implementasi Masterplan Smart City yang dicanangkan pemerintah untuk meningkatkan efisiensi, transparansi, dan aksesibilitas layanan publik. Fakta di lapangan menunjukkan bahwa jumlah unduhan aplikasi JEPIN tidak mencapai 1% dari jumlah penduduk, menandakan kurang optimalnya peran Dinas Komunikasi dan Informatika (Diskominfo) dalam mendorong adopsi teknologi ini.. Tujuan: Penelitian ini bertujuan untuk menganalisis peran strategis Diskominfo dalam penerapan Masterplan Smart City melalui aplikasi JEPIN. Metode: Pendekatan penelitian ini menggunakan konsep kualitatif deskriptif. Teknik pengambilan data dilakukan melalui Observasi, Dokumentasi, dan pelaksanaan Wawancara. Informan yang terlibat dalam penelitian ini sejumlah 18 orang. Landasan teori yang digunakan sebagai pisau analisis adalah teori Peran oleh Soerjono Soekanto tahun 2012. Analisis data dilakukan dengan reduksi data, data display, dan penarikan Kesimpulan serta verifikasi. Hasil/Temuan: Hasil penelitian yang telah dilakukan menunjukkan bahwa Diskominfo berperan dalam pengembangan infrastruktur digital, integrasi layanan, serta sosialisasi aplikasi, meskipun masih menghadapi berbagai kendala seperti keterbatasan SDM, kurangnya koordinasi antar-OPD, dan minimnya literasi digital masyarakat. Kesimpulan: Penelitian ini menyimpulkan bahwa optimalisasi peran Diskominfo serta kolaborasi lintas sektor menjadi kunci keberhasilan penerapan konsep Smart City secara inklusif dan berkelanjutan di Kota Pontianak. Kata Kunci: Peran Diskominfo, JEPIN, Penerapan Smart City, Peningkatan efisiensi layanan publik
| Item Type: | Thesis (Diploma) |
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| Subjects: | H Social Sciences > HM Sociology |
| Divisions: | Faculty of Politics and Government > Public Policy Studies |
| Depositing User: | Kebijakan Pemerintahan FPP |
| Date Deposited: | 19 Jun 2025 07:39 |
| Last Modified: | 19 Jun 2025 07:39 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/24725 |
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