Purba, Ringga Roby Jakti and Suratha, I Gede (2025) EFEKTIVITAS APLIKASI SISTEM INFORMASI DUKCAPIL OLOH ITAH (SI DOI) DALAM PELAYANAN AKTA KEMATIAN PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PALANGKA RAYA PROVINSI KALIMANTAN TENGAH. Diploma thesis, INSTITUT PMERINTAHAN DALAM NEGERI.
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Abstract
ABSTARCT Problem Statement/background(GAP): The advancement of information technology and easy access to the internet have driven the emergence of innovative public services in the form of E-Government. The Population and Civil Registration Office of Palangka Raya City introduced the Oloh Itah Civil Registration Information System (SI DOI) application as an effort to improve the quality of population administration services, including the registration of death certificates. Although the application has been launched for some time, there is still a gap between the number of deaths and the number of death certificates reported. Purpose: This study aims to analyze the effectiveness of the SI DOI application in death certificate services in Palangka Raya City, identify the challenges faced during its implementation, and explore the steps taken by the Civil Registration Office to improve service quality. Method: This research uses a descriptive qualitative approach with data analysis based on the Miles and Huberman model. Data collection techniques include observation, in-depth interviews, and documentation. The analytical framework uses effectiveness indicators according to Sutrisno, which are program understanding, target accuracy, timeliness, achievement of goals, and tangible changes. Results/Findings: the results of the study indicate that the SI DOI application is fairly effective in providing easier access to online death certificate services and in helping to reduce queues for in- person services. Conclusion: The study concludes that the implementation of the SI DOI application in death certificate services at the Department of Population and Civil Registration (Disdukcapil) of Palangka Raya City is considered fairly effective based on five effectiveness indicators, although not yet optimal. The challenges encountered include low digital literacy, lack of public awareness, and technical barriers such as internet connectivity. Disdukcapil has made various efforts, including public outreach, inter-agency collaboration, and mobile services, to enhance the utilization of the application. Keywords: Effectiveness, SI DOI, Death Certificate, Population Administration, Public Service. ABSTRAK Latar Belakang: Kemajuan teknologi informasi dan mudahnya akses internet mendorong lahirnya inovasi layanan publik berbasis digital dalam bentuk E-Government. Dinas Kependudukan dan Pencatatan Sipil Kota Palangka Raya menghadirkan aplikasi Sistem Informasi Dukcapil Oloh Itah (SI DOI) sebagai upaya peningkatan kualitas pelayanan administrasi kependudukan, termasuk dalam pencatatan akta kematian. Meskipun telah diluncurkan sejak beberapa waktu lalu, masih terdapat kesenjangan antara angka kematian dengan jumlah akta kematian yang dilaporkan. Tujuan: Penelitian ini bertujuan untuk menganalisis efektivitas aplikasi SI DOI dalam pelayanan akta kematian di Kota Palangka Raya, mengidentifikasi kendala yang dihadapi dalam implementasinya, serta mengetahui langkah-langkah yang telah dilakukan oleh Disdukcapil untuk meningkatkan kualitas layanan. Metode: Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan metode analisis data model Miles dan Huberman. Teknik pengumpulan data dilakukan melalui observasi, wawancara mendalam, dan dokumentasi. Kerangka analisis menggunakan indikator efektivitas menurut Sutrisno, yaitu pemahaman program, tepat sasaran, tepat waktu, tercapainya tujuan, dan perubahan nyata. Hasil/Temuan: Hasil penelitian menunjukkan bahwa aplikasi SI DOI cukup efektif dalam memberikan kemudahan akses layanan akta kematian secara daring serta membantu mengurangi antrean pada layanan tatap muka. Kesimpulan: Hasil penelitian menunjukkan bahwa penerapan aplikasi SI DOI dalam pelayanan akta kematian di Disdukcapil Kota Palangka Raya dinilai cukup efektif berdasarkan lima indikator efektivitas, meskipun belum maksimal. Kendala yang dihadapi meliputi rendahnya literasi digital, kurangnya kesadaran masyarakat, serta hambatan teknis seperti jaringan internet. Disdukcapil telah melakukan berbagai upaya seperti sosialisasi, kerja sama lintas instansi, dan layanan jemput bola untuk meningkatkan pemanfaatan aplikasi. Kata Kunci: Efektivitas, SI DOI, Akta Kematian, Administrasi Kependudukan, Pelayanan Publik
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HM Sociology |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Studi Kependudukan dan Catatan Sipil FPM |
| Date Deposited: | 18 Jun 2025 02:56 |
| Last Modified: | 18 Jun 2025 02:56 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/24465 |
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