ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP WEBSITE PEMERINTAH KABUPATEN TELUK WONDAMA

Renmaur, Henrico Risto (2025) ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP WEBSITE PEMERINTAH KABUPATEN TELUK WONDAMA. Diploma thesis, IPDN.

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Abstract

Problem Statement/Background (GAP): Although the official website of the Teluk Wondama Regency Government has been developed since 2018 as part of the e-government implementation, several issues continue to hinder its function as a digital public service platform. Users frequently complain about an unattractive user interface, outdated content, and slow website performance. Furthermore, the lack of skilled human resources in information technology exacerbates the poor management and maintenance of the site. These challenges indicate a gap between the intended purpose of the website as an electronic public service and the actual quality perceived by the community. Purpose: This study aims to analyze the quality of the official website of the Teluk Wondama Regency Government and measure the public satisfaction index based on the three core dimensions of the Webqual 4.0 model: Usability Quality, Information Quality, and Service Interaction Quality. Method: The research uses a descriptive quantitative approach. Data were collected through a Google Form questionnaire distributed to 88 respondents. The data were analyzed using descriptive statistical methods based on the Webqual 4.0 framework (Barnes & Vidgen, 2001) to evaluate users’ perceptions of the website’s quality. Result: The study found that the average score for Usability Quality was 3.74, Information Quality was 3.72, and Service Interaction Quality was 3.73 on a 5 point scale. These findings indicate that the website is generally rated as "good" by its users. However, shortcomings were identified, particularly in the areas of content freshness, system performance stability, and the responsiveness of interactive features. Conclusion: The website https://wondamakab.go.id has fulfilled its basic function as a digital information service platform. Nonetheless, further optimization is required, especially in improving UI/UX design, updating content regularly, and enhancing the quality of interactive services. Strengthening the technical capabilities of local government human resources is also necessary to improve the effectiveness of e-government services in Teluk Wondama.. Keywords: Webqual 4.0, Public Satisfaction, Government Website, Teluk Wondama, E-Government. Permasalahan/Latar Belakang (GAP): Meskipun website resmi Pemerintah Kabupaten Teluk Wondama telah dibangun sebagai bagian dari implementasi e-government sejak tahun 2018, kenyataannya masih terdapat berbagai kendala yang menghambat fungsinya sebagai sarana pelayanan publik digital. Tampilan antarmuka yang kurang menarik, konten yang jarang diperbarui, serta performa website yang lambat menjadi keluhan utama masyarakat. Selain itu, keterbatasan sumber daya manusia di bidang teknologi informasi turut memperburuk pengelolaan dan pemeliharaan situs. Tujuan: Penelitian ini bertujuan untuk menganalisis kualitas website Pemerintah Kabupaten Teluk Wondama dan indeks kepuasan masyarakat berdasarkan tiga dimensi utama dalam Webqual 4.0, yaitu Usability Quality, Information Quality, dan Service Interaction Quality. Metode: Penelitian ini menggunakan metode kuantitatif deskriptif. Data dikumpulkan melalui penyebaran kuesioner google form kepada 88 responden. Analisis dilakukan menggunakan teknik statistik deskriptif berbasis pendekatan Webqual 4.0 (Barnes & Vidgen, 2001) untuk mengevaluasi persepsi pengguna terhadap kualitas website. Hasil/Temuan: Hasil penelitian menunjukkan bahwa rata-rata skor pada dimensi usability quality adalah 3,74, information quality sebesar 3,72, dan service interaction quality sebesar 3,73 dari skala 5. Hal ini menunjukkan bahwa secara umum website telah berada dalam kategori “baik” berdasarkan persepsi pengguna. Namun demikian, ditemukan kekurangan pada aspek keterbaruan konten, stabilitas sistem, dan respons layanan interaktif yang belum optimal. Kesimpulan: Website https://wondamakab.go.id dinilai telah memenuhi fungsi dasarnya sebagai sarana pelayanan informasi digital, namun perlu dilakukan optimalisasi lebih lanjut terhadap desain UI/UX, pembaruan konten secara berkala, dan peningkatan kualitas layanan interaktif. Pemerintah daerah juga perlu memperkuat kapasitas SDM teknis guna meningkatkan efektivitas e-government di Teluk Wondama. Kata kunci: Webqual 4.0, Kepuasan Masyarakat, Website Pemerintah, Teluk Wondama, E Government.

Item Type:	Thesis (Diploma)
Subjects:	H Social Sciences > HE Transportation and Communications
Divisions:	Campus > IPDN Kampus Jatinangor
Depositing User:	Teknologi Rekayasa Informasi Pemerintahan FMP
Date Deposited:	03 Jun 2025 03:02
Last Modified:	03 Jun 2025 03:02
URI:	http://eprints.ipdn.ac.id/id/eprint/23903

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