Akhyar, Mochammad Najih Miftahul and Putri, Titis Sari (2025) ANALISIS KEPUASAN PENGGUNA SIPENDUK ONLINE DALAM MENDUKUNG IMPLEMENTASI PELAYANAN PUBLIK DI KABUPATEN REMBANG MENGGUNAKAN EUCS. Other thesis, IPDN.
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Abstract
ABSTRACT Digital transformation in public services encourages local governments to develop electronic-based services that are fast, efficient, and responsif. Rembang Regency through the Population and Civil Registration Office launched the Sipenduk Online application as an innovation in online population administration services. This study aims to analyze the level of user satisfaction of the Sipenduk Online application based on the End User Computing Satisfaction (EUCS) model which includes five dimensions: content, accuracy, format, ease of use, and timeliness. The study uses a quantitative approach with survey methods and descriptive statistical analysis techniques and multiple linear regression. The respondents of the study were village officials in Rembang Regency who acted as operators of the Sipenduk Online application as many as 203 people. The results of the analysis showed that the variables of accuracy, format, ease of use, and timeliness had a significant effect on user satisfaction, while the content variable had no significant influence. The accuracy variable is the most dominant factor that affects user satisfaction. These findings show that the successful implementation of digital services is highly dependent on the accuracy of information, ease of use, attractive appearance, and speed of the system in responding to user needs. This research provides recommendations for the development of public service applications to be more oriented to user experience, especially for village officials as the spearhead of administrative services at the local level. Keywords: Sipenduk Online, public services, user satisfaction, EUCS, digital applications. ABSTRAK Transformasi digital dalam pelayanan publik mendorong pemerintah daerah untuk mengembangkan layanan berbasis elektronik yang cepat, efisien, dan responsif. Kabupaten Rembang melalui Dinas Kependudukan dan Pencatatan Sipil meluncurkan aplikasi Sipenduk Online sebagai inovasi pelayanan administrasi kependudukan secara daring. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pengguna aplikasi Sipenduk Online berdasarkan model End User Computing Satisfaction (EUCS) yang meliputi lima dimensi: content, accuracy, format, ease of use, dan timeliness. Penelitian menggunakan pendekatan kuantitatif dengan metode survei dan teknik analisis statistik deskriptif serta regresi linier berganda. Responden penelitian adalah perangkat desa di Kabupaten Rembang yang bertindak sebagai operator aplikasi Sipenduk Online sebanyak 203 orang. Hasil analisis menunjukkan bahwa variabel accuracy, format, ease of use, dan timeliness berpengaruh signifikan terhadap kepuasan pengguna, sedangkan variabel content tidak memiliki pengaruh signifikan. Variabel accuracy merupakan faktor paling dominan yang memengaruhi kepuasan pengguna. Temuan ini menunjukkan bahwa keberhasilan implementasi layanan digital sangat bergantung pada keakuratan informasi, kemudahan penggunaan, tampilan yang menarik, dan kecepatan sistem dalam merespons kebutuhan pengguna. Penelitian ini memberikan rekomendasi bagi pengembangan aplikasi pelayanan publik agar lebih berorientasi pada pengalaman pengguna, terutama bagi perangkat desa sebagai ujung tombak pelayanan administrasi di tingkat lokal. Kata kunci: Sipenduk Online, pelayanan publik, kepuasan pengguna, EUCS, aplikasi digital.
| Item Type: | Thesis (Other) |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Teknologi Rekayasa Informasi Pemerintahan FMP |
| Date Deposited: | 19 May 2025 06:39 |
| Last Modified: | 19 May 2025 06:39 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/20882 |
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