Abdullah, Rian Dwiwahyunad and DEWI, MUTIAR FITRI (2025) AGILE GOVERNANCE DALAM IMPLEMENTASI SP4N-LAPOR PADA PEMERINTAH DAERAH PROVINSI GORONTALO. Other thesis, IPDN.
|
Text
32.0967-RIAN DWIWAHYUNAD ABDULLAH-B4.pdf Download (1MB) | Preview |
Abstract
ABSTRACT Problem Statement/Background (GAP): This research is motivated by the low effectiveness of public complaint management through the SP4N-LAPOR platform in Gorontalo Province, despite its purpose as a digital public service innovation to enhance transparency and accountability. The study focuses on the application of Agile Governance principles by the Provincial Communication and Informatics Office in optimizing the use of SP4N-LAPOR, in response to the demands of modern governance that require flexibility, adaptability, and responsiveness. Purpose: This study aims to analyze the extent to which the principles of Agile Governance are implemented by the Department of Communication, Informatics, and Statistics in the implementation of SP4N-LAPOR by the Gorontalo Provincial Government. Method: This research uses a qualitative descriptive approach. Data collection techniques include in-depth interviews, direct observation, and documentation. Results/Findings: The findings indicate that several Agile Governance principles, such as Systematic and Adaptive Approach and Based on Quick Wins, have begun to be reflected in the implementation of SP4N-LAPOR. However, challenges remain in indicators such as Good Enough Governance, Business Driven, and Human Focused, including the underutilization of complaint data in policy-making, low digital literacy among the public, and the absence of certain potentially beneficial features in the system. Conclusion: Based on the research findings, it can be concluded that the implementation of Agile Governance in SP4N-LAPOR is still suboptimal. The local government needs to develop a data analysis and visualization system for SP4N-LAPOR complaints, improve digital literacy and outreach down to the village level, integrate automated notifications to ensure timely responses, and add user feedback features to enhance the effectiveness and quality of public complaint services. Keywords: Agile Governance, SP4N-LAPOR, Public Service, Local Government, DigitalTransformation ABSTRAK Permasalahan/Latar Belakang (GAP): Penelitian ini dilatarbelakangi oleh rendahnya efektivitas pengelolaan pengaduan publik melalui SP4N-LAPOR di Provinsi Gorontalo, meskipun platform ini dirancang untuk meningkatkan transparansi dan akuntabilitas layanan publik. Fokus penelitian ini adalah penerapan prinsip Agile Governance oleh Dinas Komunikasi dan Informatika dalam memaksimalkan penggunaan SP4N-LAPOR sebagai respons terhadap dinamika pemerintahan modern yang menuntut fleksibilitas, adaptabilitas, dan responsivitas.Tujuan: Penelitian ini bertujuan untuk menganalisis sejauh mana prinsip-prinsip Agile Governance oleh Dinas Komunikasi Informasi dan Statistik diterapkan dalam implementasi SP4N-LAPOR oleh Pemerintah Daerah Provinsi Gorontalo. Metode: Penelitian ini menggunakan pendekatan kualitatif deskriptif. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi langsung, dan dokumentasi. Hasil/Temuan: Hasil penelitian menunjukkan bahwa beberapa prinsip Agile Governance seperti Systematic and adaptive approach dan Based on Quick Wins mulai tercermin dalam implementasi SP4N-LAPOR. Namun, masih terdapat hambatan pada indikator Good Enough Governance, Business Driven, dan Human Focused seperti kurangnya pemanfaatan data laporan dalam kebijakan selanjutnya, rendahnya literasi digital masyarakat, serta masih terdapat fitur yang dapat ditambahkan. Kesimpulan: Berdasarkan hasil penelitian, dapat disimpulkan bahwa implementasi Agile Governance dalam SP4N-LAPOR belum optimal. Pemerintah daerah perlu mengembangkan sistem analisis data pengaduan SP4N-LAPOR,meningkatkan literasi digital dan sosialisasi hingga tingkat desa, mengintegrasikan notifikasi otomatis untuk percepatan respons, serta menambahkan fitur umpan balik pengguna guna meningkatkan efektivitas dan kualitas layanan pengaduan publik. Kata Kunci: Agile Governance, SP4N-LAPOR, Pelayanan Publik, Pemerintah Daerah, Transformasi Digital
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Depositing User: | Kebijakan Pemerintahan FPP |
| Date Deposited: | 16 May 2025 01:47 |
| Last Modified: | 16 May 2025 01:47 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/20639 |
Actions (login required)
 |
View Item |
