Fajri, Akhmad Faizul and Ripa'i, Ahmad (2025) EFEKTIVITAS APLIKASI E-PAKET DALAM PENERBITAN AKTA KELAHIRAN MELALUI PUSKESMAS DI KABUPATEN LUMAJANG PROVINSI JAWA TIMUR. Diploma thesis, Institut Pemerintahan Dalam Negeri.
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Abstract
ABSTRACT Problem/Background (GAP): The E-Paket (Electronic Integrated Population Administration Service) application was developed by the Department of Population and Civil Registration (Disdukcapil) of Lumajang Regency to improve access and efficiency in issuing civil documents, especially birth certificates. However, its implementation faces several challenges, such as low community participation in using services through public health centers (Puskesmas). Purpose: This study aims to analyze the effectiveness of the E-Paket application in facilitating the issuance of birth certificates via Puskesmas in Lumajang Regency. It also seeks to identify the main obstacles in implementing the service and describe the efforts undertaken by Disdukcapil to overcome these challenges for better future implementation. Method: A qualitative approach with an inductive descriptive method was used. Data collection involved interviews, direct observations, and documentation. The data were analyzed using data reduction, data presentation, and conclusion drawing to provide a comprehensive overview of the application's effectiveness and challenges. Results/Findings: The E-Paket application has proven to be effective based on Steers' five dimensions of effectiveness—production, efficiency, satisfaction, adaptation, and development. In 2024, it successfully issued 8,493 birth certificates, with 190 processed via Puskesmas. Despite these achievements, community participation remains low due to limited outreach and technical constraints. Conclusion: E-Paket has significantly contributed to improving access to civil registration services in Lumajang. However, optimizing the role of Puskesmas, increasing community awareness, and enhancing technical infrastructure remain critical for maximizing its potential. Keywords: Birth Certificate, Community Health Center, Effectiveness, E-Paket Application, Service, ABSTRAK Permasalahan/Latar Belakang (GAP): Aplikasi E-Paket (Elektronik Pelayanan Administrasi Kependudukan Terintegrasi) dikembangkan oleh Disdukcapil Kabupaten Lumajang untuk meningkatkan akses dan efisiensi dalam penerbitan dokumen kependudukan, khususnya akta kelahiran. Namun, implementasinya menghadapi berbagai kendala, seperti rendahnya partisipasi masyarakat dalam memanfaatkan layanan melalui Puskesmas. Tujuan: Penelitian ini bertujuan untuk menganalisis efektivitas aplikasi E-Paket dalam mendukung penerbitan akta kelahiran melalui layanan Puskesmas di Kabupaten Lumajang. Metode: Pendekatan yang digunakan adalah kualitatif dengan metode deskriptif induktif. Data dikumpulkan melalui wawancara, observasi lapangan, dan dokumentasi. Selanjutnya data dianalisis dengan tahapan reduksi data, penyajian data, dan penarikan kesimpulan untuk memperoleh gambaran menyeluruh terhadap efektivitas dan tantangan implementasi aplikasi E-Paket. Hasil/Temuan: Aplikasi E-Paket dinilai cukup efektif berdasarkan lima dimensi efektivitas dari Steers (2018): produksi, efisiensi, kepuasan, adaptasi, dan perkembangan. Pada tahun 2024, aplikasi ini berhasil menerbitkan 8.493 akta kelahiran, dengan 190 di antaranya melalui Puskesmas. Namun, partisipasi masyarakat masih rendah karena minimnya sosialisasi dan kendala teknis. Kesimpulan: Aplikasi E-Paket telah membantu mempercepat dan memperluas akses layanan administrasi kependudukan. Namun, optimalisasi peran Puskesmas, peningkatan sosialisasi, serta perbaikan infrastruktur teknis perlu ditingkatkan untuk hasil yang lebih maksimal. Kata kunci: Aplikasi E-Paket, Akta Kelahiran, Efektivitas, Pelayanan, Puskesmas
| Item Type: | Thesis (Diploma) |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Depositing User: | Studi Kependudukan dan Catatan Sipil FPM |
| Date Deposited: | 14 Jul 2025 00:51 |
| Last Modified: | 14 Jul 2025 00:51 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/20549 |
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