Hunta, Rifqi Finanta (2023) KUALITAS PELAYANAN PUBLIK DALAM IZIN MENDIRIKAN BANGUNAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) DI KABUPATEN BONE BOLANGO PROVINSI GORONTALO. Diploma thesis, IPDN.
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Abstract
ABSTRACT Problem/Background (GAP): Quality of service is a measure of how good the level of service that can be provided is in accordance with community expectations. The Building Permit (IMB) service in Bone Bolango Regency currently still requires more attention, especially for employees at DPMPTSP whose document permits still have errors in processing such as slow entry and exit of Building Permit (IMB) documents and there are also people who do not know requirements that must be met for the issuance of a license. This is due to low public awareness and lack of socialization regarding the importance of having a building permit (IMB) in Bone Bolango Regency. Purpose: to know and understand the quality of service in the implementation of IMB services in Bone Bolango Regency, Gorontalo Province, to know the inhibiting factors and efforts to overcome the obstacles that exist in the implementation of IMB services in Bone Bolango Regency. Methods: This research uses a descriptive qualitative approach because all the data obtained is in the form of interviews and face-to-face or by means of interviews, observations and documentation. Results/Findings: The results of the research show that the implementation of Building Permit (IMB) services in Bone Regency Bolango has been going well, but there are still some things that need attention. It can be seen that in terms of the discipline of the apparatus, as well as timely guarantees in services and issuance of licensing documents, they have not run optimally. The inhibiting factors that are owned are the lack of apparatus resources, the capability factor, the performance of the apparatus is not optimal. Conclusion: Based on these inhibiting factors, the efforts that can be made are conducting proper recruitment, fostering apparatus discipline, improving the quality of human resources. From the discussion above, the authors have suggestions that it is necessary to seek the recruitment of personnel who master certain fields, examine further related to communication, coordination, supervision and evaluation in IMB services, and the need to increase the competence of apparatus. Keywords: Quality of Service, Licensing, Building Permits ABSTRAK Permasalahan/Latar Belakang (GAP): Kualitas pelayanan merupakan ukuran seberapa bagus tingkat layanan yang mampu diberikan sesuai dengan harapan masyarakat. Pelayanan Izin Mendirikan Bangunan (IMB) di Kabupaten Bone Bolango saat ini masih memerlukan perhatian lebih khususnya pada pegawai yang ada di DPMPTSP yang perizinan dokumen masih adanya kesalahan dalam pengurusan seperti lambatnya keluar masuk dokumen Izin Mendirikan Bangunan (IMB) serta ada juga masyarakat yang belum mengetahui persyaratan yang harus dipenuhi untuk penerbitan surat izin. Hal tersebut disebabkan dari rendahnya kesadaran masyarakat dan kurangnya sosialisasi mengenai pentingnya kepemilikan surat Izin Mendirikan Bangunan (IMB) di Kabupaten Bone Bolango. Tujuan: untuk mengetahui dan memahami kualitas pelayanan pada pelaksanaan pelayanan IMB di Kabupaten Bone Bolango Provinsi Gorontalo, mengetahui faktor penghambat dan upaya dalam mengatasi hambatan yang ada pada pelaksanaan pelayanan IMB di Kabupaten Bone Bolango. Metode: Penelitian ini menggunakan metode pendekatan kualitatif deskriptif karena semua data yang diperoleh dalam bentuk hasil interview dan tatap muka atau dengan cara wawancara, pengamatan dan dokumentasi.. Hasil/Temuan: Hasil penelitian menunjukan bahwa pelaksanaan pelayanan Izin Mendirikan Bangunan (IMB) di Kabupaten Bone Bolango sudah berjalan dengan baik, akan tetapi masih ada beberapa hal yang perlu diperhatikan. Terlihat dalam hal kedisiplinan aparatur, serta jaminan tepat waktu dalam pelayanan dan penerbitan dokumen perizinan belum berjalan dengan optimal. Faktor penghambat yang dimilki yaitu kurangnya sumber daya aparatur, faktor kemampuan, kinerja aparatur belum optimal. Kesimpulan: Berdasarkan faktor penghambat tersebut maka upaya yang dapat dilakukan yaitu melakukan rekrutmen yang tepat, pembinaan disiplin aparatur, peningkatan kualitas sumber daya manusia. Dari pembahasan diatas penulis memiliki saran yaitu perlu diupayakan adanya perekrutan aparatur yang menguasai bidang tertentu, mengkaji lebih lanjut terkait komunikasi, koordinasi, pengawasan dan evaluasi dalam pelayanan IMB, dan perlunya peningkatan kemampuan kompetensi aparatur. Kata kunci: Kualitas Pelayanan, Perizinan, Izin Mendirikan Bangunan
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Goverment Management > Local Government Administration |
| Depositing User: | Administrasi Pemerintahan Daerah FMP |
| Date Deposited: | 24 Jul 2023 04:19 |
| Last Modified: | 24 Jul 2023 04:19 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/16056 |
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