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PELAYANAN PENERBITAN AKTA KELAHIRAN MELALUI APLIKASI JAGA KENDARI BAGI ANAK YATIM PIATU DI PANTI ASUHAN KOTA KENDARI PROVINSI SULAWESI TENGGARA

AKBAR, MUHAMMAD AL-AMIN WAHID (2023) PELAYANAN PENERBITAN AKTA KELAHIRAN MELALUI APLIKASI JAGA KENDARI BAGI ANAK YATIM PIATU DI PANTI ASUHAN KOTA KENDARI PROVINSI SULAWESI TENGGARA. Diploma thesis, IPDN.

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Abstract

ABSTRACT Problem/Background (GAP): This study has the following objectives: (1) To identify and analyze birth certificate issuance services through the JARI application for orphans at an orphanage in Kendari City, Southeast Sulawesi Province, (2) To identify and analyze the obstacles faced in issuing birth certificate services through the JARI application for orphans at an orphanage in Kendari City, Southeast Sulawesi province, (3) To find out and analyze efforts to overcome obstacles to service delivery of birth certificates through the JARI application for orphans at orphanages, Kendari City, Southeast Sulawesi Province. Method: The method used in this study uses descriptive research methods with an inductive approach. Purpose: The purpose of this descriptive research is to make a systematic, factual and accurate description of the picture or painting regarding the facts, characteristics and relationships between the phenomena investigated.The data collection techniques in this study by means of interviews, observations, and documentation. Data analysis techniques used include data reduction, data presentation and data collection and draw conclusions. Result: Service for issuing birth certificates through the Jaga Kendari application for orphans at the Kendari City orphanage, namely tangiable (tangible) in the service of issuing certificates for orphans through finger applications, reliability (reliability) namely where the ability of employees in issuing birth certificate services through the application fingers for orphans in orphanages, responsiveness (responsiveness) where the response of employees in the service of issuing birth certificates for orphans through finger applications, assurance (guarantee) which guarantees timely and cost in the service of issuing birth certificates for orphans through finger applications, empathy (empathy) where employees do not discriminate between birth certificate issuance services through finger applications for orphans.The inhibiting factors for the service of issuing birth certificates through the finger application for orphans at the Kendari City orphanage are infrastructure, inadequate facilities and infrastructure and human resources who still do not understand how to prepare a budget. Efforts that can be made in overcoming obstacles to the issuance of birth certificates are the issuance of birth certificates carried out by mobile services throughout the orphanage and by collaborating with various supporting agencies such as social services and community organizations in the social sector. Thus the online issuance of birth certificates for orphans can provide convenience in services in line with technological developments. Conclusion: The service for issuing birth certificates through the Jaga Kendari application for orphans has been carried out well, but there are still factors that affect services. Keywords: Birth Certificate, Orphans, Jaga Kendari. ABSTRAK Permasalahan/Latar Belakang(GAP) : Penelitian ini memiliki tujuan yaitu (1) Untuk mengetahui dan menganalisis pelayanan penerbitan akta kelahiran melalui aplikasi JARI bagi anak yatim di panti asuhan Kota Kendari, (2) Untuk mengetahui dan menganalisis hambatan yang dihadapi dalam pelayanan penerbitan akta kelahiran melalui aplikasi JARI bagi anak yatim di panti asuhan Kota Kendari, (3) Untuk mengetahui dan menganalisis upaya mengatasi hambatan pelayanan penerbitan akta kelahiran melalui aplikasi JARI bagi anak yatim di panti asuhan Kota Kendari. Metode: Metode yang digunakan dalam penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan induktif. Tujuan: Tujuan dari penelitian deskriptif ini untuk membuat deskripsi gambaran atau lukisan secara sistematis,faktual dan akurat mengenai fakta, sifat serta hubungan antar fenomena yang diselidiki. Adapun Teknik pengumpulan data pada penelitian ini dengan cara wawancara,observasi, serta dokumentasi. Teknik analisis data yang digunakan meliputi reduksi data, penyajian data dan pengumpulan data serta menarik kesimpulan. Hasil/Temuan: Pelayanan penerbitan akta kelahiran mealui aplikasi Jari bagi anak yatim piatu di panti asuhan Kota Kendari yaitu tangiable (wujud) dalam pelayanan penerbitan akta bagi anak yatim piatu melalui aplikasi jari, reability (kehandalan) yaitu dimana kemampuan dari pegawai dalam pelayanan penerbitan akta kelahiran melalui aplikasi jari bagi anak yatim piatu di panti asuhan, responsiveness (keresponsifan) dimana respon para pegawai dalam pelayanan penerbitan akta kelahiran bagi anak yatim piatu melalui aplikasi jari, assurance (jaminan) yang dimana jaminan tepat waktu dan biaya dalam pelayanan penerbitan akta kelahiran bagi anak yatim piatu melalui aplikasi jari, empaty (empati) yang dimana pegawai tidak membedan pelayanan penerbitan akta kelahiran melalui aplikasi jari bagi anak yatim piatu. Adapun faktor penghambat dari pelayanan penerbitan akta kelahiran melalui aplikasi jari bagi anak yatim piatu di panti asuhan Kota Kendari yaitu infrastruktur, sarana dan prasarana yang kurang memadai serta sumber daya manusianya yang masih kurang paham dalam Menyusun anggaran. Upaya yang dapat dilakukan dalam mengatasi hambatan penerbitan akta kelahiaran tersebut yaitu penerbitan akta kelahiran dilakukan dengan pelayanan keliling diseluruh panti asuhan serta melakukan kerja sama dengan berbagai instansi penunjang seperti dinas sosisal maupun organisasi masyarakat dibidang sosial. Dengan demikian penerbitan akta kelahiran bagi anak yatim piatu secara online ini dapat memberikan kemudahan pelayanan sejalan dengan perkembangan teknologi. Kesimpulan: Pelayanan Penerbitan Akta Kelahiran Melalui Aplikasi Jaga Kendari Bagi Anak Yatim Piatu telah dilaksanakan dengan baik namun masih ada faktor – faktor yang mempengaruhi pelayanan. Kata Kunci : Akta Kelahiran,Anak Yatim Piatu,Jaga Kendari.

Item Type: Thesis (Diploma)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Goverment Management > Demography and Civil Registration Studies
Depositing User: Studi Kependudukan dan Catatan Sipil FPM
Date Deposited: 07 Jun 2023 08:07
Last Modified: 07 Jun 2023 08:07
URI: http://eprints.ipdn.ac.id/id/eprint/13943

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