Apriliani, Afista Diah (2023) KINERJA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU DALAM PENERAPAN SISTEM ONLINE SINGLE SUBMISSION RISK BASED APPROACH (OSS-RBA) DI KABUPATEN WAYKANAN PROVINSI LAMPUNG. Other thesis, IPDN.
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Abstract
ABSTRACT Problem/Background (GAP): Online Single Submission Risk Based Approach (OSS-RBA) is an innovation that is applied throughout local governments to maximize services in business licensing quickly, easily, cheaply and integrated. The OSS-RBA system in Waykanan Regency is organized by the Investment Office and One-Stop Integrated Services. Purpose: The purpose of this study is to identify the Performance of the Investment Office and One-Stop Integrated Services in the Implementation of the OSS-RBA System in Waykanan District, Lampung Province. Method: This study uses descriptive research with a qualitative approach. Data collection techniques used interviews, observation and documentation. Results: The results showed that the performance of the Investment Office and One-Stop Integrated Services in the Implementation of the OSS-RBA System in Waykanan Regency was quite good but there were still obstacles that occurred due to insufficient needs for facilities and infrastructure, the ability of the community to use the OSS-RBA system and server disruptions that still occurred during system and network updates. To overcome these obstacles, DPMPTSP Waykanan Regency made efforts by completing the needs of facilities and infrastructure that were lacking and assisting the community directly in issuing business licenses with the One Day Service program. Conclusion: The performance of the Investment Office and One-Stop Integrated Services in the Implementation of the OSS-RBA System in Waykanan Regency is quite good, but it still needs to be improved and of course the solutions provided can be used as evaluation material for better in the future. Keywords : Performance, DPMPTSP Waykanan Regency, Online Single Submission Risk Based Approach (OSS-RBA) ABSTRAK Permasalahan/Latar Belakang (GAP): Online Single Submission Risk Based Approach (OSS-RBA) adalah sebuah inovasi yang diterapkan diseluruh pemerintahan daerah untuk memaksimalkan pelayanan dalam perizinan berusaha dengan cepat, mudah, murah dan terintegrasi. Sistem OSS-RBA di Kabupaten Waykanan diselenggarakan oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu. Tujuan: Tujuan dari penelitian ini adalah untuk mengidentifikasi Kinerja Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu dalam Penerapan Sistem OSS-RBA di Kabupaten Waykanan Provinsi Lampung. Metode: Penelitian ini menggunakan penelitian deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data yang digunakan wawancara, observasi dan dokumentasi. Hasil/Temuan: Hasil penelitian menunjukkan bahwa Kinerja Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu dalam Penerapan Sistem OSS-RBA di Kabupaten Waykanan sudah cukup baik namun masih ditemui kendala-kendala yang terjadi karena kurang mencukupinya kebutuhan sarana dan prasarana, kemampuan masyarakat dalam menggunakan sistem OSS-RBA serta gangguan server yang masih terjadi pada saat pembaruan sistem maupun jaringan. Untuk mengatasi kendala tersebut DPMPTSP Kabupaten Waykanan melakukan upaya dengan melengkapi kebutuhan sarana dan prasarana yang kurang serta membantu masyarakat secara langsung dalam menerbitkan izin usaha dengan program One Day Service. Kesimpulan: Kinerja Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu dalam Penerapan Sistem OSS-RBA di Kabupaten Waykanan sudah cukup baik, namun masih perlu ditingkatkan dan tentunya solusi yang diberikan dapat dijadikan bahan evaluasi agar lebih baik kedepannya. Kata kunci : Kinerja, DPMPTSP Kabupaten Waykanan, Online Single Submission Risk Based Approach (OSS-RBA)
| Item Type: | Thesis (Other) |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Goverment Management > Local Government Administration |
| Depositing User: | Administrasi Pemerintahan Daerah FMP |
| Date Deposited: | 24 May 2023 06:43 |
| Last Modified: | 24 May 2023 06:43 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/12606 |
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