Hirzi, Akhmad Auzan (2022) PELAKSANAAN PROGRAM LAPOR SEBAGAI LAYANAN PENGADUAN MASYARAKAT DI KABUPATEN HULU SUNGAI TENGAH PROVINSI KALIMANTAN SELATAN. Diploma thesis, Institut Pemerintahan Dalam Negeri.
|
Text
RRINGKASAN SKRIPSI_AKHMAD AUZAN HIRZI_29.1156_TRIP.pdf Download (209kB) | Preview |
Abstract
Problem/Background (GAP): This research is motivated by the problems that occur in the implementation of the LAPOR program as a community complaint service in Hulu Sungai Tengah Regency, which in its implementation there are still obstacles in several aspects, so it has not been fully implemented. Objective: This study aims to find out how the implementation of the LAPOR program in the management of community complaints services in Hulu Sungai Tengah Regency, find out what are the government's obstacles in implementing the LAPOR program as a community complaint service and the efforts made by local governments to maximize the implementation of the LAPOR program as a community complaint management service in Hulu Sungai Tengah Regency. Methods: The design of this study uses qualitative research and descriptive methods with an inductive approach. Techniques in data collection use observation, interview and documentation techniques. As for the data analysis techniques used, namely data reduction, data presentation and drawing conclusions. Results/Findings: The results of research conducted in Hulu Sungai Tengah Regency, using Jones's theory which explains the implementation of the maximum program can be measured by 3 (three) dimensions, namely organization, interpretation and application or application which finds that the LAPOR program used as a complaint service is still not optimal from human resources and infrastructure. Many do not yet know and are used by society. Public understanding and awareness are still very low regarding community complaints services by utilizing the LAPOR program so that its implementation is not fully maximized. Conclusion: Community complaints services in Hulu Sungai Tengah Regency through the LAPOR program have not been maximized when viewed from indicators according to organizational dimensions, interpretation, and application or application. The implementation of the LAPOR program is influenced by constraints and obstacles related to human resources and infrastructure. From these obstacles, it is hoped that the regional government of Hulu Sungai Tengah Regency through the Communication and Informatics Service can optimize its implementation by fulfilling and maximizing human resources and infrastructure as well as good communication with officials leading agencies and agencies in Hulu Sungai Tengah Regency, making socialization about the LAPOR program to the community, determining the management of the LAPOR program in carrying out complaint management. community. Keywords : Program Implementation, REPORT Program, Complaints Management
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | A General Works > AS Academies and learned societies (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Teknologi Rekayasa Informasi Pemerintahan FMP |
| Date Deposited: | 29 Jul 2022 08:33 |
| Last Modified: | 29 Jul 2022 08:33 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/11938 |
Actions (login required)
 |
View Item |
