RAHMASARI, FANI (2022) EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI APLIKASI TELEGRAM DI KOTA BUKITTINGGI. Diploma thesis, IPDN.
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FANI RAHMASARI_29.0206_I5_EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI APLIKASI TELEGRAM DI KOTA BUKITTINGGI_RINGKASAN repositori.pdf Download (366kB) | Preview |
Abstract
ABSTRACT Technological advances allow the government to develop innovations in services by utilizing existing technology and information. The Covid-19 pandemic has also become one of the main factors driving major changes in service patterns from manual to online. In this study, the author aims to identify, describe, and analyze the effectiveness of services through the Telegram application. However, in its implementation, obstacles or obstacles were found as well as the efforts made by the Population and Civil Registration Office of the City of Bukittinggi. The author uses the theory of effectiveness from Gibson at.all and Steers. The method used by the author in this study is a qualitative research method using an inductive descriptive approach which aims to make a systematic, factual, and accurate description, picture or painting of the facts, properties and relationships between the phenomena studied. Data collection techniques were carried out by means of interviews, observation, and documentation. The data analysis techniques in this study were carried out by means of data reduction, data presentation, and drawing conclusions. This study explains that the service through the Telegram application in Bukittinggi City has been running well but is still not optimal. This is due to several obstacles, namely the lack of socialization provided to the community, inadequate facilities and infrastructure, the lack of public awareness in understanding service programs through the Telegram application and also other inhibiting factors such as innovative exchange rates in socializing services through the Telegram application. Key words :Effectiveness, Service, Telegram
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | A General Works > AS Academies and learned societies (General) |
| Divisions: | Campus > IPDN Kampus Jatinangor |
| Depositing User: | Studi Kependudukan dan Catatan Sipil FPM |
| Date Deposited: | 08 Jul 2022 07:14 |
| Last Modified: | 08 Jul 2022 07:14 |
| URI: | http://eprints.ipdn.ac.id/id/eprint/11046 |
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